Auto Attendant

Provides automated call answering and routing to the desired party or station. A recorded greeting is played to the caller after which the call is transferred to other stations or services. The Site Administrator uses a powerful web-based tool to define how calls are to be transferred. Functions include:

• Allow/Disallow Direct Extension Dialing – Provides ability for callers to dial a known extension at any time to connect with the user, without requiring additional prompts
• Enterprise Wide or Site Specific Dialing Options – Refines the list of available users and extensions to include with the internal dialing options
• Schedule – Defines Days/Hours for normal business operations, as well as holidays. The system supports distinct greeting messages and routing actions for Business Hours vs. After Hours.